Who we are
Kahvipavunkuja 4 B 44
Our website addresses are https://restometrix.com, https://restometrix.eu, https://restometrix.net, and https://restometrix.biz.
All content, information, and services provided on the https://restometrix.com, https://restometrix.eu, https://restometrix.net, and https://restometrix.biz website belong exclusively to RestoMetrix, Business ID: 2950729-4, located at Kahvipavunkuja 4 B 44, 00990 Helsinki, Finland.
We provide this privacy statement explaining our online information practices so that you can decide whether and how to interact with the Site and the Services.
We may release your information when we deem it appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
What personal data we collect and why we collect it
Gathering of Personally-Identifying Information
Certain visitors to our websites choose to interact with our website in ways that require us to gather personally-identifying information. The amount and type of information that we gather depend on the nature of the interaction. For example, we ask visitors who sign up at our website to provide a username, a name, and an email address. Those who engage in transactions with us are asked to provide additional information, including as necessary the personal and financial information required to process those transactions.
In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor s interaction with us. We do not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Data Used: Commenter’s name, email address, and site URL (if provided via the comment form), timestamp, and IP address. Additionally, a jetpack.wordpress.com IFrame receives the following data: WordPress.com blog ID attached to the site, ID of the post on which the comment is being submitted, commenter’s local user ID (if available), commenter’s local username (if available), commenter’s site URL (if available), MD5 hash of the commenter’s email address (if available), and the comment content. If Akismet (also owned by Automattic) is enabled on the site, the following information is sent to the service for the sole purpose of spam checking: commenter’s name, email address, site URL, IP address, and user agent.
Activity Tracked: The comment author’s name, email address, and site URL (if provided during the comment submission) are stored in cookies. Learn more about these cookies.
Data Synced (?): All data and metadata (see above) associated with comments. This includes the status of the comment and if Akismet is enabled on the site, whether or not it was classified as spam by Akismet.
If you upload images to RestoMetrix, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact Data and Other Identifiable Information
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address, and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
If you create an account, RestoMetrix will store your username and password, name, name and VAT number of your company, your permanent resident country, address, and email, which will be used to populate the checkout for future orders. RestoMetrix collects contact information, or any other data you type into the site. It may also identify your IP address to help identify you on future visits to the site. At our discretion, the Site may use this data to:
- Personalize the user experience and/or customer service
- To improve the site
- To ensure that the user represents an EU company.
- To process transactions
- Administer a contest, promotion, survey or other site feature or function
- Send an Email to users
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, name and VAT number of your company, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, name and VAT number of your company, email address, and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
You acknowledge that if you wish to protect your interactions with the Site, it is your responsibility to use a secure encrypted connection, virtual private network, or other appropriate measures.
When the user is sharing content via Email through our contact form, we are collecting the following information:
- The User’s name. We have to know who contact us.
- The Company that the User represents.
- The Users Email address. We have to know where to send a reply.
- The User’s IP address, for spam checking.
- The User’s agent, for spam checking.
- Email body/content. This content will be sent to Akismet (owned by Automattic) so that a spam check can be performed.
When a User makes a request to export or delete their personal data, RestoMetrix will accede to the request.
Data Used: For payments with PayPal or Stripe: purchase total, currency, billing information. For taxes: the value of goods in the cart, value of shipping, destination address. For checkout rates: destination address, purchased product IDs, dimensions, weight, and quantities. For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products.
Data Used: To initiate and process subscriptions, the following information is used: subscriber’s email address and the ID of the post or comment (depending on the specific subscription being processed). In the event of a new subscription being initiated, we also collect some basic server data, including all of the subscribing user’s HTTP request headers, the IP address from which the subscribing user is viewing the page, and the URI which was given in order to access the page (
DOCUMENT_URI). This server data used for the exclusive purpose of monitoring and preventing abuse and spam.
We are using Mailchimp as our marketing platform. By subscribing to our email signup forms for News & Tips, a user acknowledge that his/her information will be transferred to Mailchimp for processing. Learn more about Mailchimp practices here. A user can unsubscribe at any time by clicking the link in the footer of our emails.
Activity Tracked: Functionality cookies are set for a duration of 347 days to remember a visitor’s blog and post subscription choices if, in fact, they have an active subscription.
Activity Tracked: Login attempts/actions, post updates and publish actions, activities likes, comment/pingback submission and Groups management actions, user management actions, and the modification of other various site settings and options. The retention duration of activity data depends on the activity type. See the complete list of currently-recorded activities (along with retention information).
Data Synced (?): Successful and failed login attempts, which will include the actor’s IP address and user agent.
Data Used: In order to check login activity and potentially block fraudulent attempts, the following information is used: attempting user’s IP address, attempting user’s email address/username (i.e. according to the value they were attempting to use during the login process), and all IP-related HTTP headers attached to the attempting user.
Activity Tracked: Failed login attempts (these include IP address and user agent). We also set a cookie (
jpp_math_pass) for 1 day to remember if/when a user has successfully completed a math captcha to prove that they’re a real human. Learn more about this cookie.
Data Synced (?): Failed login attempts, which contain the user’s IP address, attempted username or email address, and user agent information.
Data Used: IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code. Important: The site owner does not have access to any of this information via this feature. For example, a site owner can see that a specific post has 285 views, but he/she cannot see which specific users/accounts viewed that post. Stats logs — containing visitor IP addresses and WordPress.com usernames (if available) — are retained by Automattic for 28 days and are used for the sole purpose of powering this feature.
Who on our team has access
Members of the RestoMetrix team have access to the information you provide us. For example, both the Administrator Ioannis Chatzinikolakis and Shop Managers can access:
Order information like what was purchased, when it was purchased and where it should be sent, and
Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Mobile Device Privacy
The following applies to our site when viewed on a mobile device:
When accessed with a mobile device, our site may collect information automatically, such as the type of mobile device you have, device identifiers, and information about your use of the site. Regardless of the device you use to access the site, it will also collect the information you provide, as well as information about your interaction with the site and its content.
If location services are activated on your mobile device, our site may collect information about the location of your device. Your mobile network service providers may collect device-specific information, such as a device identifier, when you use our website or one of our mobile applications. This information collected by your mobile network service will not be associated with your user account with us, or with your personally identifiable information.
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
In most Internet browsers, you can change your settings so that you will be warned each time a cookie is being sent, or so that cookies will be turned off. With cookies blocked, some functions of the Site may not operate properly.
Embedded content from other websites
User’s updates and articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
RestoMetrix using the Jetpack plugin to connect and tracking the site-wide activity in WordPress.com. The WordPress.com in order to provide the statistics services collecting:
Who we share your data with
reCAPTCHA by Google
This feature will send a hash of the user’s email address to the Gravatar service (owned by Automattic) in order to retrieve their profile image.
Shortly we will share information with third parties who help us provide our orders and store services to you. When we have further information about the companies we will cooperate with, we will post them here and we will send you an email about it if we have your Email address.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
When you purchase from RestoMetrix, we will store your order information for tax and accounting purposes. This includes your name, company name and VAT number, email address, billing, and shipping addresses.
Below we describe how long retain your personal data when it’s no longer needed for processing.
- Retain inactive accounts: 2 years
- Retain pending orders: 10 days
- Retain failed orders: 10 days
- Retain canceled orders: 10 days
- Retain completed orders: 10 years
What rights you have over your data
If you have an account on RestoMetrix or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
The User’s contact forms or Email body/content will be sent to Akismet (owned by Automattic) to perform a spam check.
How we protect your data
Protection of Certain Personally-Identifying Information
We disclose potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide services available at our websites, and (ii) that have agreed not to disclose it to others.
Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using our websites, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, we disclose potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, third parties or the public at large. If you are a registered user of our website and have supplied your email address, we may occasionally send you an e-mail to tell you about new features, solicit your feedback, or just keep you up to date with what Is going on with our products.
If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. We take all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Protection of user information
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you share with the site.
The Site also protects your account data by using HTTPS transfer protocol. This is a widely used and more secure communications protocol.
We are based in Kahvipavunkuja 4 B 44, 00990 Helsinki, Finland and you are contracting to use our Site. This Policy and all matters arising from your use of the Site are governed by and will be construed according to the laws of Finland, without regard to any choice of laws rules of any jurisdiction. The federal courts and state courts that have geographical jurisdiction over disputes arising at our office location in Kahvipavunkuja 4 B 44, 00990 Helsinki, Finland will be the only permissible venues for any and all disputes arising out of or in connection with this Policy or the Site and Service.
Notwithstanding anything that may be contrary within the “Disputes” provisions above, all matters, and all claims within a multi-claim matter, that are arbitrable, including all claims for monetary damages, shall be decided by a single arbitrator to be selected by us, who shall hold hearings in or near Kahvipavunkuja 4 B 44, 00990 Helsinki, Finland, under the rules that apply.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Changes to the Site and the Services
The owners and contributors to the Site will work to improve the Site for our users and to further our business interests in the Site. We reserve the right to add, change, and remove features, content, and data, including the right to add or change any pricing terms. You agree that we will not be liable for any such changes. Neither your use of the Site nor these terms give you any right, title, or protectable legal interest in the Site or its content.
If you have any questions about these Terms, please address them to firstname.lastname@example.org
Alternatively, you can contact us at:
Kahvipavunkuja 4 B 44